711kelab Privacy Policy

01 Introduction

This Privacy Policy ("Policy") sets out the basis on which 711kelab ("we", "us", "our", "the Platform") processes personal data collected from or about users ("you", "Player", "User") of the 711kelab platform, accessible at 711kelab.club. This Policy applies to all personal data processing activities carried out by 711kelab in connection with the operation of its online gaming and sports betting services targeting Malaysian and international players.

711kelab is committed to handling personal data in accordance with applicable data protection legislation, including obligations arising under its international gaming licence. By registering an Account or continuing to use the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the 711kelab Terms & Conditions, which together govern your relationship with the Platform.

02 Data Controller

For the purposes of applicable data protection law, 711kelab is the data controller in respect of personal data collected and processed through the Platform. As data controller, 711kelab determines the purposes and means of processing personal data in accordance with this Policy.

All data protection enquiries, subject access requests, and complaints should be directed to the 711kelab Data Protection contact point at [email protected]. We will acknowledge receipt of any formal data protection query within 48 hours and endeavour to respond substantively within 30 calendar days.

03 Data We Collect

3.1 Registration Data

When you create a 711kelab Account, we collect the following personal data as part of the registration process:

• Full legal name
• Date of birth (for age verification — must confirm 21+ eligibility)
• Email address
• Mobile phone number
• Chosen username and password (password is stored in encrypted form only)
• Country and city of residence (e.g. Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya)

3.2 KYC & Identity Verification Data

Prior to processing withdrawals, 711kelab requires completion of Know Your Customer (KYC) verification. This involves collection of:

• Government-issued photographic identification (e.g. Malaysian MyKad, passport)
• Proof of address documentation (e.g. utility bill, bank statement)
• Proof of payment method ownership (e.g. screenshot of Touch n Go eWallet, Boost, or bank account details)
• Source of funds documentation, where required by our AML obligations

3.3 Financial & Transaction Data

We collect and retain records of all financial transactions conducted through your Account, including:

• Deposit amounts, timestamps, and payment method references
• Withdrawal requests, amounts, and processing status
• Bonus credit and debit records
• Account balance history

3.4 Gameplay Data

We record all gaming and betting activity conducted through your Account, including game sessions, bet amounts, outcomes, and wagering history across all verticals (slots, live casino, sportsbook).

3.5 Technical & Device Data

When you access the Platform, we automatically collect certain technical data, including:

• IP address and approximate geolocation
• Browser type and version
• Device type and operating system
• Session timestamps and duration
• Referring URL and on-site navigation paths
• Cookie identifiers (see Section 9)

3.6 Communications Data

We retain records of all communications between you and 711kelab, including live chat transcripts, email correspondence, and support ticket history.

04 How We Use Your Data

711kelab processes personal data for the following purposes:

711kelab will not process your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing an alternative lawful basis for processing.

05 Legal Basis for Processing

711kelab relies on the following legal bases to process personal data:

• Performance of a contract: Processing necessary to register your Account, operate your gaming activity, process deposits and withdrawals, and provide customer support.
• Compliance with a legal obligation: Processing required to fulfil KYC, AML, and regulatory reporting obligations under our gaming licence and applicable law.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and improvement of Platform services — where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw consent for marketing communications at any time by contacting support or using the unsubscribe link in any marketing email.

06 Sharing Your Data

711kelab does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank and their underlying processing partners, to the extent necessary to process your financial transactions.
• Game software providers: Licensed game content studios (e.g. Pragmatic Play, Evolution Gaming, PG Soft) to the extent necessary to deliver game services and record outcomes.
• KYC and identity verification service providers: Third-party identity verification platforms engaged by 711kelab to process and validate KYC documentation.
• Fraud and AML service providers: Third-party services engaged to assist with fraud detection and anti-money laundering screening.
• Regulatory and law enforcement authorities: Where required by law, court order, or our gaming licence obligations — including reporting of suspicious transactions.
• IT infrastructure and cloud service providers: Hosting, security, and backup service providers who process data on our behalf subject to binding data processing agreements.

07 International Data Transfers

As an internationally licensed platform, 711kelab may transfer your personal data to recipients located outside of Malaysia in connection with the services described in this Policy (for example, game servers operated by global content providers, or KYC verification services). Where such transfers occur, 711kelab ensures that appropriate safeguards are in place to protect your data, which may include:

• Standard contractual clauses approved by the relevant data protection authority;
• Transfers to countries recognised as providing an adequate level of data protection;
• Binding corporate rules where applicable.

You may request information about the specific safeguards applied to any international transfer of your data by contacting [email protected].

08 Data Retention

711kelab retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, to comply with AML and gaming regulatory record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five (5) years following the date of each transaction, in accordance with financial record-keeping obligations.
• Customer support communications: Retained for three (3) years from the date of last interaction, or longer where required for ongoing dispute resolution or legal proceedings.
• Marketing consent records: Retained until consent is withdrawn and for twelve (12) months thereafter as evidence of consent status.
• Technical and device data: Retained for up to twelve (12) months for security and fraud analysis purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data retention procedures.

09 Cookies & Tracking Technologies

711kelab uses cookies and similar tracking technologies on the Platform to enable core functionality, analyse usage, and improve the user experience. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function correctly — including session management, login state maintenance, and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences (such as language settings and responsible gaming limit configurations) to personalise your experience.
• Analytics cookies: Collect aggregate, anonymised data about how users navigate the Platform to help us identify and fix usability issues and improve service quality.
• Marketing cookies: Used where you have consented to receive personalised promotional communications. These track which promotions you have seen and interacted with.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. For marketing cookies, you may also withdraw consent by contacting 711kelab support.

10 Your Data Protection Rights

Subject to applicable law and any overriding legal obligations (including AML and gaming regulatory record-keeping requirements), you have the following rights in respect of your personal data held by 711kelab:

• Right of access: You may request a copy of the personal data 711kelab holds about you (a "Subject Access Request").
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. Some data can be updated directly in your Account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding retention obligations.
• Right to restriction of processing: You may request that we restrict processing of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability: You may request a copy of personal data you have provided to us in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact 711kelab at [email protected]. We will respond within 30 calendar days. We may request proof of identity before processing certain requests.

11 Children's Privacy

711kelab strictly prohibits access to and use of the Platform by individuals under the age of 21. We do not knowingly collect personal data from any person under 21 years of age. Age verification is a mandatory component of the Account registration and KYC process.

If 711kelab becomes aware that it has inadvertently collected personal data from an individual who is under 21, that data will be deleted immediately and the associated Account will be closed. If you believe a person under the age of 21 has registered an Account or is accessing the Platform, please notify us immediately at [email protected].

12 Security Measures

711kelab implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including password hashing and storage of financial identifiers;
• Two-factor authentication (2FA) available for all Account holders;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure;
• Intrusion detection and monitoring systems;
• Data breach response procedures including notification obligations.

While 711kelab takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials. If you suspect a security breach affecting your Account, contact us immediately.

13 Third-Party Links

The 711kelab Platform does not include links to third-party websites as a matter of policy. Where any reference to an external resource is made within the Platform (for example, responsible gaming support organisations), 711kelab is not responsible for the privacy practices of those organisations and this Policy does not apply to data collected by any third-party website or service. Players are encouraged to review the privacy policies of any third-party services they use.

14 Amendments to this Policy

711kelab reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered Account holders via email to the registered email address and/or a notice on the Platform no less than seven (7) days before the amended Policy takes effect, except where immediate amendment is required for legal or security reasons.

The "Last Updated" date at the top of this page reflects when the most recent changes were made. Your continued use of the Platform following notification of any amendment constitutes acceptance of the revised Policy.

15 Contact & Complaints

For any questions, requests, or complaints relating to this Privacy Policy or the processing of your personal data by 711kelab, please contact us:

• Email: [email protected] (subject line: "Privacy Query" or "Data Subject Request")
• Live Chat: Available 24/7 on the Platform — response under 2 minutes

If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. 711kelab will cooperate fully with any such regulatory investigation.